My sign-in or welcome email never arrived
The link is sent the moment an admin adds you, and again when you tap Resend. Most misses are spam folders or a mistyped address.
What you see
You were added, or asked for a sign-in link, and no email shows up.
Quick check
- Check spam and promotions folders for a message from Family Day2Day.
- Ask the admin to confirm the exact email they entered on the Family tab.
- Is the address already in another household? An address belongs to one household at a time.
Fix
- On the sign-in screen enter your email and choose Resend my link.
- If the address was wrong, the admin can fix it on your member page, which sends a fresh link.
- Still nothing after ten minutes: email contact@ksspsolutions.com from the affected address and we will check delivery.
How you know it worked
The email arrives and the link opens the app to set your password. Links last seven days and work once.
Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.