I didn’t get my morning brief
No push at your brief time. Nine times out of ten it is notification permission or the time itself.
What you see
The brief time passes and no push arrives. Other members may or may not get theirs.
Quick check
- Is it your first day? The first brief arrives the morning after you set the time.
- Settings → Notification Settings → Morning Brief: is Push on under Delivery Channels, and is Send it at the time you expect?
- Phone settings → Notifications → Day2Day: allowed? Focus or Do Not Disturb off at that hour?
Fix
- Allow notifications for Day2Day in the phone’s settings.
- Tap Test brief on the Notification Settings screen. If it arrives, the schedule will too.
- Open the app once; a phone that has not opened the app in a long time can lose its push registration, and opening it re-registers.
How you know it worked
Test brief arrives on the phone, and the next scheduled brief lands at your time. Past briefs are also listed in the notifications bell on Home.
Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.