Refunds & Cancellation · Family Day2Day

The short version

Every household starts with a 60-day free trial. No card is taken to start it and nothing is charged during it. If we ever extend your trial, we will tell you the new end date, and everything here applies to the extended trial.
Family Basic is $3.99/month or $39/year. Family Plus is $6.99/month or $69/year. Both are billed by the store or payment processor you buy through; the price you see at purchase is the price you pay.
If you never subscribe, you are never charged. When the trial ends your household is paused, your data is kept, and it all comes back the moment you subscribe.
If you subscribe during the trial, your first charge is on the day the trial ends — the exact date and amount are shown before you confirm.
Subscriptions auto-renew monthly or annually until you cancel. Cancel anytime; you keep access through the period you have paid for.
Where you bought it determines how refunds work — see below.

Reminders before we charge you

If you subscribed during your free trial: emails 14, 7, 5, 3 and 1 days before the trial ends, each stating your plan, the amount, the date, and how to cancel.
Before an annual renewal: an email 30 to 45 days before the renewal date with the same information.
At least once a year, on every plan (monthly or annual): an email reminding you of your plan, the price and how often you are charged, and how to cancel.

How to cancel (one method per platform)

iPhone / iPad (App Store): Settings → your name → Subscriptions → Family Day2Day → Cancel Subscription
Android (Google Play): Play Store → profile → Payments & subscriptions → Subscriptions → Family Day2Day → Cancel
Web (paid by card through Stripe): In the app: Settings → Billing → Manage subscription → Cancel. This opens your billing portal; you can cancel online in a few clicks without contacting us.

Cancelling stops the next charge. You keep your paid features until the end of the current billing period (or, during a trial, until the trial ends). You will receive an email confirming the cancellation.

Refunds depend on where you purchased

We do not process card payments ourselves — purchases run through Apple, Google, or our web payment processor (Stripe). That means:

App Store (iOS): Apple handles all refunds. Request one at reportaproblem.apple.com. We cannot issue or reverse an App Store charge directly.
Google Play (Android): request a refund through Google Play or Google Play support, subject to Google's refund policy.
Web (Stripe): email contact@ksspsolutions.com within 14 days of a charge and we will review it. We generally refund a first charge made in error (for example, you meant to cancel before the trial ended). Renewal charges are reviewed case by case. Otherwise, subscription payments are non-refundable and partial periods are not refunded, except where the law requires a refund.

Your statutory rights

Nothing in this policy limits any right you have under applicable law, including any right to a refund that the law gives you.

Price & plan changes

If we change subscription prices, we will email you before the new price applies to you, no fewer than 7 and no more than 30 days before your first renewal at the new price. The new price takes effect only at a renewal after that notice, never for a period you have already paid for, and you can cancel before it takes effect. For App Store and Google Play subscriptions, Apple or Google will also notify you and, where their rules require it, ask you to agree to the new price. Switching between Basic and Plus, or between monthly and annual, takes effect at your next renewal unless the store applies it sooner under its own rules.

Questions

Email contact@ksspsolutions.com and we will help. This policy works alongside our Terms of Use (Section 9). Family Day2Day is operated by KSSP Solutions LLC, a California limited liability company.

Simple billing.Cancel anytime.