Adding a member fails
Date of birth is required and must show 18 or older; a household holds six; an email belongs to one household.
What you see
The Family tab form will not save, or shows an error after you tap add.
Quick check
- Is the date of birth filled in? It is required, and the person must be 18 or older.
- Does the household already have six members?
- Is that email already used by a member of this or another household?
Fix
- Enter a valid date of birth for an adult.
- Remove a member you no longer need, or use a different email address.
- If the form saves but no email arrives, see My sign-in or welcome email never arrived.
How you know it worked
The member appears on the Family tab as pending, and their welcome email arrives.
Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.