The app says “Session expired” or signed me out
A safety check signs a device out when it is no longer sure who is signed in. Signing back in is the fix.
What you see
A “Session expired” message, or the app returns to the sign-in screen, sometimes after a long offline stretch or after two people used the same phone.
Quick check
- Did another member sign in on this phone recently? Day2Day signs a device out when it detects it was acting under another member’s account; this is deliberate.
- Was the phone offline or asleep for a long time? Sessions that could not refresh for a day expire.
Fix
- Sign in again with your email and password. Everything is still there; nothing was lost.
- If you keep being signed out, sign out explicitly from Settings → Sign Out and sign in once more so the device holds one clean session.
How you know it worked
You sign in once and stay signed in on later launches.
Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.