Scanning says it couldn’t read my photo
Blurry, dark, partial or oddly formatted photos are refused rather than guessed at.
What you see
After taking or choosing a photo, you see “Could not read the receipt (or image). Please try a clearer photo.”
Quick check
- Is the whole receipt or list in frame, flat, and in good light?
- Is it a screenshot of a screenshot, or a very low-resolution image?
- Is it a file type we read: JPEG, PNG, HEIC or WebP? PDFs are only accepted for calendar import.
Fix
- Retake the photo straight on, in daylight, with the paper flat.
- Crop to just the receipt.
- If a real photo keeps failing, email it to contact@ksspsolutions.com so we can look at the format.
How you know it worked
The scan returns a list of items to review.
Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.