My partner doesn’t see my changes
Devices refresh every few seconds while open and the moment they reopen. If one is stuck, it is usually a dead session.
What you see
An item you added or checked off is missing on another member’s phone, or you see yesterday’s lists.
Quick check
- Are you both signed in to the same household? Compare the household name on the Family tab.
- Is the other phone online? Changes queue offline and send when it reconnects.
- Does the stuck phone show yesterday’s data all day? Its session may have expired without saying so.
Fix
- Pull down on the Lists or Home screen, or close and reopen the app; it fetches the latest state on every reopen.
- On the stuck phone, Settings → Sign Out, then sign in again.
- Still different after that: email contact@ksspsolutions.com with both members’ emails and what each sees.
How you know it worked
The same item shows the same state on both phones within a few seconds of a change.
Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.