Dewey doesn’t speak out loud on my phone
Spoken replies in Shopping Session need app version 1.0.1 build 58 or later on phones; the web speaks already.
What you see
In a Shopping Session, Dewey’s replies appear as text but you hear nothing.
Quick check
- Which version are you on? Settings shows the app version at the bottom. Spoken replies need 1.0.1 (58) or later on iPhone and Android.
- Is the ring or silent switch on, and the media volume up?
- On the web, did the browser block audio until you tapped the page?
Fix
- Update Day2Day from the App Store or Google Play.
- Turn the silent switch off and raise the media volume.
- Tap once in the Shopping Session screen before speaking so the browser allows audio.
How you know it worked
Dewey’s next reply is read aloud.
Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.