Join a household you were invited to

Your admin added you; a welcome email with a sign-in link is on its way. Here is what to do with it.

When an admin adds you from their Family tab, Day2Day emails you a welcome message with a sign-in link. The link is personal, works once, and lasts seven days.

  1. Open the email on the phone or computer you want to use.
  2. Tap the link. The app (or the web app) opens, confirms your date of birth and asks you to set a password.
  3. You are in. Everything the household has already set up is there.

Have an invite code instead? On the welcome screen tap Have an invite code?, then Join Family and enter the code your admin shared.

Didn’t get the email? On the sign-in screen enter your email and choose Resend my link. Check spam, and make sure the admin used the address you actually read. My sign-in or welcome email never arrived.

The link opened in the browser instead of the app? That happens on some phones. Finish setting your password in the browser, then open the app and sign in with the same email and password.

Did this answer it?
Still stuck? Tell us what you tapped and what happened at contact@ksspsolutions.com. A screenshot helps. There is also a Suggest a feature button at the bottom of every screen in the app.