Refunds
A first charge made in error is generally refunded; renewals are reviewed case by case. Store purchases are refunded by the store.
We generally refund a first charge made in error, for example when you meant to cancel before the trial ended. Renewal charges are reviewed case by case. Otherwise subscription payments are non-refundable and partial periods are not refunded, except where the law gives you a right to a refund.
- Bought on iPhone or iPad: request the refund from Apple at reportaproblem.apple.com.
- Bought on Android: request it from Google Play.
- Paid by card on the web: email contact@ksspsolutions.com with the account email and the charge date.
If we change prices, we email you no fewer than 7 and no more than 30 days before your first renewal at the new price. The full policy is at familyday2day.com/refunds.
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